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Customer Voices

“I have worked with team steffenhagen on both, a Double Loop Key Account Management process as well as negotiation trainings for our sales team. In both cases, we have enjoyed truly valuable process improvements, and key learnings:

The Double Loop Key Account Management helped a lot to enhance our key account strategies and the customer centricity of our internal organization. It really boosted our performance on all KAM success factors and lead to a double digit increase of our net sales and profits.

With regard to the negotiation training, I particularly like the tailoring of the content to our specific needs, adapting practicing cases to our reality, based on scenarios of our customers. In addition, the training includes how to address and match different personality types the customers’ negotiators have, which was supported by the Myers-Briggs Type Indicator (MBTI®). As a result, we could improve our preparation and execution of our negotiations, leading to significant price increases as well as new business being captured.”
Global Head of Key Account, Distributor Management & Sales Excellence for Specialty Ingredients
   Global leader in the Pharma & Biotech and Specialty Ingredient markets


„team steffenhagen consulting works very individual and practical.”
– Global Product Manager of a global chemical company

„Monitoring of projects to the point of ending of the implementation phase. Diversely positioned team who is helping their customers with passion. Large pool of experience in the chemical industry as well as in other industrial sectors.“ 
– Vice President of a global chemical company

„Enthusiasm combined with constructive criticism … there are always options; combination of humor & professionalism.“
– Head of International Sales Consumer Branding of a medium-sized chemical company in the field of cleaning care and maintenance

„A lot of barriers are removed right from the beginning due to the very human-oriented approach during the project and therefore the foundation for the success of implementation is laid. Solutions are oriented towards the whole environment of the company, not only towards current mainstream solutions. Thus they are sound and useful.“
– CEO of a global chemical company in the automobile industry

„team steffenhagen is a real constant among the consultants. Extremely reliable, dynamic, creative and especially realistic. After many years an unchanged high performance!“
– Head of Pricing and Strategic Product Management of a global chemical company in the food and beverage industry.

“I like especially that team steffenhagen consulting responds to the people in the company, their holistic view, and the embedded project work.”
-Head of Sales of a medium-sized company in the sanitary, heating and climate industry

“Practical, implementation-focused, functional experience”
-CEO of a glocal chemical company in the food and beverage industry